Comprehensive IT Services Should Include On-Site Maintenance
We have the great pleasure of working with a wide range of clients throughout Southern California, and every one of them has unique needs when it comes to IT services. But perhaps no client in our history has as unique, and memorable, needs as a certain textile company in LA County.
At this particular company, certain pieces of hardware kept failing and rebooting with unusually high regularity. We ran remote checks and extensive virtual diagnostics from our site in Long Beach, but we couldn’t identify the problem. The next step was to physically go on-site, where we discovered the problem – the items that continued to fail were utterly caked in dust as a result of the day-to-day work being done at the plant. This was an issue that was only spotted (and fixed) because of the comprehensive nature of our managed IT services.
Most environments create issues with dust, and all computer fans need to be cleaned with compressed air regularly – our IT gurus plug one simple mantra, “Never underestimate the power of compressed air!” This proactive, above-and-beyond approach is just one part of our GECCO Core Values:
take creative initiative, make it your own. Think outside the box.
learn and grow as an individual and as a team. Elevate yourself and others.
be steadfast in process and practice. Follow the Core Way.
actively listen and clearly convey information. Communicate early and often.
be accountable, responsible, and transparent. Own your successes and failures.
OUR CORE VALUES
More than simply IT service providers, the staff of The CORE Group helps maintain the businesses that make our communities prosper. These CORE values are infused into every aspect of our business, for the betterment of ourselves, our team, and our clients.
The Core Group staff will go the extra mile for our clients. For example: For any of our sites where we have on-site resources, they’ll clear out the computers and keyboards with compressed air whenever they have downtime. This is especially needed in places like dental offices, medical centers, and other sterile environments. We recommend a monthly blow out of all relevant equipment at these types of work environments. If you have questions or managed IT needs, drop us a line.
And yes, when we go to the dentist, we always note the condition of the fans on all computers. 😁