That Time When Having an IT Company as a Neighbor Saves Your Business

When your data management system gets compromised, you can rely on us for our swift service.

It’s a beautiful day in the neighborhood…that is until hackers install malware on to your company’s server, thus completely limiting the job functions of your employees and threatening the entire cyber ecosystem that your company was built on. It sounds like a nightmare or the plot of the latest cybercrime movie, but that’s exactly what happened to one of our neighbors.

The company relied on email to run their business, but it had stopped working completely and they didn’t understand what the issue was or how to fix it. Turns out, their previous IT manager did everything totally wrong. The company learned that not only did their previous IT manager disregarded patching and updating important software—which then became an easy target for hackers to install malware and compromise data—but there was a huge level of miscommunication and misinformation between the IT manager and client.

The IT company claimed that the client didn’t want to spend money, but the client responded that the IT manager never informed them that they needed certain updates. Any time there is a back and forth between client and service provider, it’s not a good sign.

We knew we had to step in right away because this critical issue was affecting the whole company: the employees couldn’t print or access documents, the server was down and unresponsive, and emails and calendars were inaccessible. Their data management system was compromised. They had a “do everything server” that could do nothing.

Our expert IT support team resolved the issue by moving them from the compromised server to the cloud. After the transition, they were able to send and receive emails which were pointed to the cloud, restore historic emails, and discover a new way to manage their data.

They were grateful for our service and became a new client.

Not everyone has an IT company as a neighbor, but you will get that level of swift and expert managed IT service every time from the CORE Group team. Call us and tell us about your situation and we’ll let you know how we can help.